CX Trainer - Freelance (Australia)

CXG is expanding, and we’re currently looking to hire a Freelance Customer Experience Trainer in Australia with hands-on experience training frontline retail teams in the beauty , luxury watch , and fine jewellery sectors. Who We Are Founded in 2006, CXG began with two entrepreneurs and has grown into a global experience consultancy serving over 200 of the world’s most iconic premium and luxury brands . With 12 offices across four continents and operations in 70 countries, our 160+ professionals work together to elevate customer experience and bring brand promises to life. What You Will Be Doing As a CX Trainer, you will be part of a high-energy, collaborative environment, helping our luxury clients build meaningful, memorable retail experiences through powerful, practical training. Key Responsibilities: Understand client learning needs and tailor training to drive impact and relevance Collaborate with Project Managers to define training goals, schedules, and session formats Deliver engaging in-person and online training sessions (workshops, coaching, retail programs) Create dynamic, interactive environments through storytelling, gamification, and real scenarios Coach frontline st…