Technical Support Engineer 80 - 100 % (f/m/d)

True to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.The Business Unit Robotics develops, produces and distributes pipetting robots for the automation of liquid handling processes for a wide range of customers from the pharmaceutical and food industry, all the way to cell and DNA research. How you can make a difference : Take responsibility for specific customers and key accounts Respond to and coordinate centrally received customer e-mails and calls in following company standards Perform independent time and resource planning within responsible area Ensure competent resolution of technical challenges Manage the effective flow of information both externally and internally Investigate and independently assess customer complaints in an economic and sustainable manner and ensure timely, customer-oriented and technically sound feedback to customers Support coaching and training of internal Field Service Engineers and provide user trainings at the …