Customer care Specialist II

Position Overview Are you looking for your next BIG career move? You are a great fit for this role if you are a stand up individual, ready to put our customers first and provide top notch support on a passionate team. This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent here at Verra Mobility . Our program is built in layers for your career growth, we want you to own it! What you'll do The successful individual will provide information and services to rental car customers for any tolls or violations incurred during their rental. The qualified candidate must be passionate about best-in-class service, enjoy and embrace challenges and operate with a “can-do” attitude in a team environment. The responsibilities for this position include, but are not limited to the following: Provides customers with a one-stop resolution and education on products and services: Providing account information and/or status Solving product or service-related problems Processing payments Displays positive, professional and empathetic customer-focused approach Utili…