Manager, Business Service Delivery

Job Description: Job Description At Sparklight/ Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. The Manager, Business Service Delivery is responsible for managing and overseeing a consolidated service delivery team responsible for all activation activities that consist of end-to-end order management, customer communications and engagement, order entry, full project management oversight when construction is required, scheduling of installations, quality assurance, and pre-installation customer care for Business customers. The successful candidate will embrace and drive a culture of delivering white glove service to all associates and customers with an eye towards driving continuous improvement with order velocity to b…