Bilingual Training Specialist

The Bilingual Training Specialist is a key part of Shore’s product management team reporting to the Director of Product Management. The Bilingual Training Specialist will design, develop, and deliver training content, processes, tools, and metrics to support customer learning and adoption outcomes for individuals and groups. This role will enable customer success through end user solution adoption. You will work closely with Shore’s technical solutions and project delivery teams to develop and deliver human-led, as well as digital training experiences to customers’ end users. Primary Responsibilities Training Design, deliver, and maintain user adoption and training plans for Shore’s product suites including digital, self-guided, and train-the-trainer approaches. Create, author, and deliver human-led training sessions for end users to support adoption of Shore’s software products and solutions in English and French, as needed. Develop customizable scenario-based case studies and modules Develop online learning and performance support strategies as well as practical feedback mechanisms Coordinate and lead train-the-trainer sessions using the latest in industry best practices and tec…