VoIP Softswitch & NOC Technician & Delivery (India)

This is a remote position. Signalmash is a telecommunications provider delivering high-quality voice services and carrier-grade solutions. We’re looking for an experienced VoIP Softswitch & NOC Technician to join our technical operations team in India. In this role, you’ll be at the core of our voice infrastructure, managing our Class 4 softswitch platform, establishing and maintaining carrier interconnections, and ensuring network performance and reliability during US business hours. What You’ll Do Configure and manage Class 4 softswitch routing, including LCR optimization and traffic management Configure and maintain billing and rating systems for accurate call processing and invoicing Set up and manage interconnections with customers, carriers, and vendor partners Analyze PCAPs using Wireshark/tcpdump to diagnose call quality, routing, and protocol issues Monitor system performance, capacity, and call quality through NOC tools Create, manage, and resolve trouble tickets, coordinating with customers and vendors Test and validate new routes and trunks for correct call flow and audio quality Troubleshoot SIP signaling, media path, codec, and connectivity issues Maintain detailed d…