Continuous Improvement Lead (AI)

Responsible for design and delivery of projects and initiatives that will enable service improvement. The role includes the analysis, identification, solution design and delivery of projects and initiatives. The ongoing review of results to continually drive forward Service Improvement and Customer Experience on several client accounts. To work closely with the account teams and the client to ensure that the initiatives drive the appropriate results. Participate in collaborative forums sharing and extracting knowledge with colleagues Job title: Continuous Improvement Lead (AI) Job Description: We are looking for a Continuous Improvement Lead to support on implementing and ensuring delivery of high-quality provision. At a strategic level the role will build and implement Copilot agents to streamline processes and improve efficiency. They will work with SMEs and the new expert roles to optimise workflows using AI and automation and input to the planned Automation projects. They will also champion the development of Copilot skills across the service. The successful applicant will have a background in supporting AI initiatives, incorporating technical changes and a proven track record…