CPaaS Support & Product Manager

This is a remote position. Signalmash is looking for a versatile CPaaS Support & Product Manager to own the product experience end-to-end. This hybrid role blends product management, customer support, documentation, and technical problem-solving to ensure customers get maximum value from the Signalmash CPaaS platform. You’ll work across product strategy, API documentation, customer education, support operations, and AI chatbot optimization — making this a high-impact role for someone who is both technical and customer-focused. Key Responsibilities Product Ownership Own all Signalmash products with focus on CPaaS UI & APIs Define and drive product roadmap with leadership Gather user feedback and analyze product performance Prioritize features based on customer value & business impact Documentation & Knowledge Management Maintain feature, capability, and integration documentation Own API documentation, developer guides, FAQs, and best practices Ensure docs are accurate, clear, and updated with every release Customer Education Create explainer videos for product features & use cases Build and maintain tutorials, FAQs, and onboarding flows Develop a customer knowledge base for self-se…