Outbound Contact Centre Agent

The Company – Primary Dental Primary Dental is one of Australia's largest Dental Support Organisations, supporting a nationwide network of over 180+ independent dentists in 60+ dental centres across Australia. We are a family of 50+ Dental support team members, 300+ Dental Assistants and a Dental Management team made up of people with decades of experience working in and managing dental practices. We are proudly part of the ForHealth Group . The Role We are seeking a motivated and customer-focused team member to join our Dental and Allied Health team. In this role, you will be responsible for making outbound calls to recall and reactivate Dental and Allied Health patients. You will also be expected to follow appointment scheduling guidelines to support increased patient flow and clinic profitability, while providing valuable patient feedback to the business. The Responsibilities Make outbound calls in line with scheduled roster and call handling protocols. Build rapport with patients to ensure a high standard of customer service and provide accurate information. Achieve outbound call and appointment conversion KPI’s through effective communication and patient engagement. Accuratel…