Clinical Service Lead

About Guideway Care * Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ Job Summary: The Clinical Service Lead (CSL) is a non-exempt, front-line operational leadership role responsible for the day-to-day execution of Guideway Care clinical service. This role is designed as a working operational lead accountable for service delivery, workflow stability, and partner-facing operational coordination. The CSL does not function as a people manager and does not hold formal performance management or disciplinary authority. The Clinical Service Lead plays a critical role in ensuring high-quality, efficient, and compliant clinical service delivery across assigned operational lanes. The role focuses on managing work rather than managing employees, serving as a key execution partner to leadership while remainingclosely connected to frontline workflows. Essential Functions: Own day-to-day execution of assigned clinical service workflow…