Customer Onboarding Specialist

About the Role The Customer Onboarding Specialist will lay the foundation for customer success! Implement strategies and processes that deliver consistent customer satisfaction and retention. Use your product knowledge and problem-solving skills to enhance customer engagements and achieve successful outcomes throughout all phases of the customer lifecycle. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. This role will also partner with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Deliver feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Be a customer advocate to find solutions, identify product enhancements, and other actions to meet the needs of customers. About the Job Execute customer onboarding processes to build a strong customer relationship foundation Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers Track and document onboarding success against key milestones Follow up on and provide status updates to appropriate stakeholders th…