Medical Receptionist & Prior Authorization (Rheumatology)

We are seeking an exceptionally articulate, patient, and highly organized Virtual Medical Receptionist & Prior Authorization Specialist to support a specialized Rheumatology practice. Because this role involves high-touch interactions primarily with elderly patients who may be hard of hearing or impatient, the ideal candidate must possess flawless, clear English communication skills with a neutral/native-sounding accent , combined with genuine empathy and patience. In this hybrid front-and-back-office role, you will answer inbound phone calls, manage provider calendars in Elation Health EHR , convey vital messages, prevent appointment drop-offs, and process prior authorizations during lower call-volume windows. Working Environment & Core Schedule Specialty: Rheumatology Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 8:00 AM – 5:00 PM PST (US Pacific Standard Time) Core EHR Platform: Elation Health EHR Communication Tools: Microsoft Office Suite (Word, Excel, Outlook) & Cloud/VOIP Phone System Top 3 Daily Tasks Front-Desk Call Management & Scheduling: Answer inbound patient phone calls clearly and patiently, schedule appointments, input accurate patient data into El…