CX Intelligence Production Specialist

Work Set-up : Remote/WAH Equipment Provision: Equipment Provided Schedule: 8PM - 5AM MNL, M-F Job Summary:TheCX Intelligence Production Specialistis responsible for coordinating, producing, and managing Signal Reports and related client intelligence deliverables. This role executes standardized AI-assisted reporting workflows, compiles operational and account inputs into client-ready reports, manages report production timelines, and supports cross-functional review and approval processes to ensure high-quality and consistent deliverables across the portfolio. What does a day in the life of aCX Intelligence Production Specialistlook like? Execute standardized Signal Report production workflows using approved AI skill libraries and reporting methodologies Compile operational metrics, account data, and supporting intelligence inputs into structured client deliverables Coordinate with CX Intelligence, Project Management, and Business Transformation stakeholders to gather required report input and maintain production timelines Manage multiple reports simultaneously while tracking production status, review stages, dependencies, and delivery deadlines Prepare draft reports for analytical…