Virtual Medical Receptionist ( Part Time)

Position: Virtual Medical Receptionist Working Hours: US Hours (9am-5pm EST) Part-Time, Remote Work. Salary: South African Rand (ZAR) We are looking for a highly empathetic and patient virtual medical Receptionistto support a mental health clinic. This role is ideal for someone with excellent communication and telephone skills who can make patients feel heard, respected, and supported throughout their interaction with the clinic. You will be responsible for scheduling appointments, assisting patients over the phone, working within the clinic’s Electronic Medical Records (EMR) system, and handling sensitive conversations with professionalism and compassion. The successful candidate must be comfortable communicating with people who may be distressed, emotionally vulnerable, or experiencing challenging circumstances, while also providing a high level of patience and understanding to older patients. Key Responsibilities Answer and manage inbound patient calls in a professional, warm, and empathetic manner. Schedule, reschedule, and confirm patient appointments. Assist patients with questions regarding appointments and clinic processes. Handle conversations with patients who may be dis…