Solution Architect, Salesforce Core / Agentforce, USA

We are seeking a highly skilled and business-focused Salesforce Solution Architect specializing in Sales Cloud, Service Cloud, and Agentforce. This role is ideal for a functional leader who can bridge business strategy and Salesforce capabilities, driving end-to-end solution design that enables revenue growth, service excellence, and AI-powered workforce productivity. Responsibilities • Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals. • Define and own the end-to-end solution design, including business processes, automation strategy, AI use cases, and cross-system integrations. • Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI-driven agent workflows. • Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes. • Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions. • Provide functional leadership and ment…