Technical Account Specialist - Storm, Sewer, Flood

Job Requisition ID # 26WD99973 Position Overview We are seeking an expert in InfoWorks ICM (ICM) to assist our customers in adopting and optimizing their software. This is not a traditional software support role, instead you will engage new and existing customers to ensure they are using ICM as efficiently and effectively as possible, from both an IT and engineering perspective. You will use your in-depth experience to enable, support and guide our customers throughout their water projects. This is a proactive role where you will develop a strategy to understand which customers we should speak to and what we should speak to them about. The role focuses on building relationships, within Autodesk , with our Sales, Development and Engineering teams, but principally with our customers, taking ownership of their ideas, concerns and requests to build trust in our software. The intention is to have high value conversations, then collate and analyse those conversations into a coherent strategy for customer success. We value hybrid working, and if you live near enough to one of our offices you are welcome to work there some or all of the time, but remote working is also supported. You will…