Head of Customer Success (EMEA & APAC)

Voucherify is seeking an experienced, proactive leader as our Head of Customer Success(EMEA & APAC). About the role Voucherify is the Incentive Optimisation Engine for modern growth teams. We help brands like John Deere, Breville, Michelin, and Vodafone move beyond static discounts and loyalty theatre with flexible, API-first incentives that drive real revenue. Built for teams tired of bloated platforms and “points fatigue,” Voucherify enables faster experimentation and continuous optimisation across promotions, referrals, loyalty, and rewards. We’re founder-led, bootstrapped, and product-obsessed, powering 350+ brands across ecommerce, retail, and digital services. Customer Success is core to how we win — not an afterthought. Our CS team consistently earns top customer satisfaction scores on Capterra, reflecting deep technical expertise, trusted partnerships, and a relentless focus on customer outcomes. As we continue to grow across EMEA and APAC, we’re looking for a Head of Customer Success to lead, evolve, and elevate our post-sales organisation — ensuring customers realise measurable value and grow with Voucherify over the long term. As a lean, high-impact team, this role also…