Client Success Manager

THIS POSITION IS FULLY REMOTE Applicants need to reside in one of the following states: CT, FL, GA, IL, KS, MI, NC, NE, NJ, NY, OH, PA, TN, TX, VA Position Description The Client Success Manager serves as the primary contact for new and existing clients, advising and guiding them through implementation of the software, ensuring they adopt it widely and ultimately recognize business value of the solution in order to retain them as long-term customers. Key Responsibilities Act as the single point of accountability for all aspects of client projects, and as an escalation point for internal and external resources Project manage client onboarding to successful outcomes, accelerating the time they begin finding value Engage with client stakeholders to understand the client's business goals and objectives Collaborate with the Business Analyst to determine a solution to client request and project approach Create Statements of Work (SOWs) and project plans with project tasks/activities organized against project milestones Monitor and facilitate the completion of work requests, and schedule deployments of work to client sites Resolve issues and roadblocks by facilitating communication, gath…