Business Analytics Manager, Learning & Knowledge Management Analytics - Evernort

POSITION SUMMARY The Client & Customer Experience (C&CE) organization is responsible for the servicing of Cigna customers across multiple lines of business. Within C&CE, the Learning & Knowledge Management arm of Operational Excellence supports the capabilities, tools, and information employees need to serve customers accurately and effectively. The Business Analytics Manager leads a small analytics team that supports Learning & Knowledge Management by delivering high-quality analytics, trusted data, reporting solutions, and lightweight digital solutions. This is a player-coach role for a people leader who remains hands-on in analytics or data engineering, while guiding the work and development of Business Analytics Advisors. A critical aspect of this role is partnering with business leaders to identify opportunities, define problems, and translate ambiguous business challenges into actionable analytical and technology work. The Business Analytics Manager works closely with Learning, Knowledge Management, Operational Excellence, Operations, analytics, and technology partners to shape priorities, guide delivery, and improve learner readiness, knowledge effectiveness, and operationa…