English Speaking - Customer Support Officer

Role Overview We are looking for an English-Speaking Customer Support professional to join our team remotely. Working Hours: 18:00–02:00 Cyprus time Location: Remote – open to candidates worldwide Language: Excellent/fluent English is essential This shift may be particularly suitable for candidates based in Latin America, where the working hours correspond more closely to regular daytime hours. If you have strong communication skills, a customer-focused approach, and are comfortable working within these hours, we would be happy to hear from you. Key Functions: Acting as the essential link between clients and the market. Assisting clients by reporting trends and providing market information. Addressing client queries regarding trading and the instruments that are available to them. Training new clients on company's platforms and trading tools. Providing an understanding of technical and fundamental analysis to clients. Continuously providing clients with market updates. Understanding the client's needs and trading profile in order to provide support and guidance where required. Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technica…