Bilingual Front Desk & Insurance Verification Specialist (Psychiatry & TMS)

We are seeking an energetic, outgoing, and exceptionally personable Bilingual Virtual Front Desk & Insurance Specialist to serve as the vital front-line ambassador for a fast-growing U.S.-based mental health practice. Combining high-volume inbound/outbound phone management, patient scheduling, and light insurance verification support, this is a highly patient-facing, high-touch role. We are specifically seeking a candidate with an upbeat, warm, confident, and engaging phone demeanor in both English and Spanish. Rather than a passive assistant, the practice requires a self-directed problem-solver who takes complete ownership of patient inquiries, manages heavy call volumes with ease, and provides an compassionate, outstanding experience for individuals seeking mental health and TMS therapy services. Working Environment & Core Schedule Role Title: Bilingual Front Desk & Insurance Verifications/Auths Specialist Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 9:00 AM – 6:00 PM EST (US Eastern Standard Time) Language Requirement: Fully Bilingual (Fluent English & Spanish - Non-Negotiable) Practice Specialty: Psychiatry, Mental Health & TMS Therapy Top 3 Daily Tasks High-…