Technical Customer Success Manager

Technical Customer Success Manager Technical - Civil Engineering Location: Remote within Canada (Occasional Travel Required) About us At Niricson , we’re transforming the way aging infrastructure is inspected and managed — helping asset owners make smarter, safer, and more sustainable decisions. Our proprietary technologies combine robotics, AI, and data analytics to deliver unparalleled insights into the health of civil structures like dams, bridges, and airfields. As we scale, our Sales and Technical teams are working hand in hand to deliver world-class service to our clients in the hydro, transportation, and energy sectors. The Opportunity We are looking for a Technical Customer Service Manager to serve as the essential bridge between our clients and technical teams. You’ll step in once contracts are signed, managing client communication, keeping projects on track, and ensuring our clients feel informed and confident in every stage of delivery — from production to results handoff and beyond. This is a unique role that blends technical understanding with excellent client service. If you have a background in civil engineering or physics, experience with technical projects, and a …