Customer Success Technical Advisor

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro , empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly. POSITION OVERVIEW As a Customer Success Technical Advisor (CSTA) , you are the strategic technical linchpin for TrendAI's enterprise clients. Your mission is to move beyond reactive troubleshooting to become a Trusted Advisor , ensuring customers achieve measurable cybersecurity resilience. You will lead the technical journey for our most strategic accounts, transforming complex security requirements into scalable, operational successes within the TrendAI Vision One™ ecosystem. PRIMARY RESPONSIBILITIES 1. Strategic Technical Advocacy Outcome-Driven Management: Act as the primary technical voice post-deployment, shifting the focus from "ticket resolution" to "sec…