Quality Analyst - French (M/F)

General Information Location Remote Job ID 6322 Job Category Operations Language Requirement English, French Description & requirements Description At Transcom , we specialize in providing exceptional customer experience services to the world’s most well-known and respected brands. We are looking for a dedicated and detail-oriented Quality Analyst to join our team and ensure the highest standards in service quality.If you have previous experience in the pharmaceutical market and are focused about delivering quality results, this could be the perfect opportunity for you! Join us as a Quality Analyst in the Pharmaceutical Market! As a Quality Analyst at Transcom , particularly within the pharmaceutical market, you’ll be at the forefront of ensuring that our service quality consistently meets the highest standards. Your role will directly impact the experience of customers interacting with top pharmaceutical brands. You will be responsible for: Evaluate customer service calls, emails and chat interactions to ensure they comply with quality standards, including regulatory requirements specific to the pharmaceutical industry; Deliver constructive feedback to agents and teams, helping t…