Technical Writer & Content Strategist

Contract Technical Writer & Content Strategist #1151 Project‑Based | Remote (U.S.-based candidates only) Hourly Contract (up to 40 hrs/week) About the Role Decisiv is seeking a 1099 Content Strategy & Technical Writing Contractor to support documentation, UX copy, and in‑app content for our SRM platform. The contractor will audit our brand voice and content landscape, develop content standards and strategy, and produce help center articles, microcopy, and in‑app guidance across Zendesk, Figma, and Pendo. This engagement includes collaborating with product, design, and engineering teams to gather context and align deliverables with product releases, while maintaining full autonomy over how work is completed. Tools you may interface with include Slack, GitHub, Jira, Confluence, Figma, Zendesk, and Pendo. Scope of Work & Deliverables Technical Writing (approx. 50%) Write and maintain help center articles for new features in Zendesk using staging environments and collaborating with product owners, designers, and developers as needed. Produce release announcements and in‑app messaging that translate technical changes into clear, user‑ready language. Anticipate documentation needs by re…