Customer Experience Representative- Remote

Customer Experience Representative Position Summary: The Customer Experience Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. CSR will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. CSR contributes to being a part if a positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations. Remote: East Coast Hours. Roles & Responsibilities: Customer Service Department: Manage incoming calls, customer walk-ins, and the dynamics of the Diesel Direct front desk. Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing. Provide immediate response to customer related inquiries. Provide reports and other related sales support as required. Maintain scheduling for “Recurring Orders” Scanning of daily deliveries to “Billing” for p…