Customer Support & Intercom Operations Specialist

This is a remote position. Customer Support & Intercom Operations Specialist Remote | Philippines | Full-Time | Php 50,000 - 55,000/month, | Wed-Fri 3:00 AM – 11:00 AM (ET) & Sat-Sun 5:00 AM – 2:00 PM (ET) OR Wed-Thu 7:00 PM – 3:00 AM (ET), Fri 7:00 PM – 1:00 AM (ET) & Sat-Sun 2:00 PM – 11:00 PM (ET) | Long-Term Remote Role Long-Term Remote Role If you’re a high-performing support professional who thrives on Intercom workflows, AI-enhanced customer support, and working with a leading US-based event management platform that values proactive ownership over simple ticket-clearing — keep reading. This isn’t a role for a "copy-paste agent" waiting for instructions. This is a focused, outcome-driven position where you’ll own the off-hours support queue, optimize Intercom automations, drive reporting insights, and use modern AI tools to maximize platform value. Why This Is a Dream Job You’ll be working directly with a prestigious USA-based Event Management software player who: Champions Innovation: Operates a future-of-work, global platform supporting over 750,000 event planners that prioritizes AI-adaptive operators. Values Your Growth: Provides access to elite peers, upskilling, and a …