Remote Customer Service Associate, Temporary

Role Overview As a Temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment. A Day in the Life Handle a high volume of inbound phone calls while efficiently managing multiple tasks in a fast-paced call center environment Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows Deliver a positive experience through empathy, patience, and clear communication Accurately document interactions and manage follow-ups Collaborate with teammates and escalate complex issues as needed Work assigned shifts, including weekends and holidays Participate in ongoing training and continuous improvement Support customers via voice and chat using Amazon Connect About You Communicate clearly and professionally, bringing empathy…