AV Technical Support Representative- Network/ Infrastructure

IVCI is a leader in the Unified Communications, Collaboration and Audio-Visual Integration industries. We provide solutions to corporate, educational, and government markets across the US and the world. Our services aim at achieving client goals by focusing on the desired end user experience. As a leader in the industry, we constantly adapt to recent technologies and are looking for qualified individuals to join our growing team to support our efforts. The primary focus of the Technical Support Representatitive is to provide in-depth technical troubleshooting for escalated problem tickets and quick problem resolution. This indviudal will be part of a technical support team with a strong foucs on customer serivice. In this role you will be responsible for troubleshooting all incidents reported to the IVCi Support Center including but not limited to the IVCi Managed Video Network, Deployed A/V and Video Conferencing equipment, Web video applications, and occassionaly customer networks. Job Duties: Troubleshooting: Responsible for troubleshooting of technical issues that are presented to you. Responsible for the accurate logging of all activities related to customer issues. This incl…