IT Service Desk Analyst

We are looking for a proactive, resourceful IT Service Desk Analyst who is eager to contribute across a wide range of technical support tasks. This role is not mortgage-industry specific and supports users from multiple departments including Loan Officers, LOAs, Corporate, and Compliance teams. The ideal candidate will have strong communication skills, a customer-service mindset, and solid hands-on experience with Microsoft systems, account setup, and endpoint support. Key Responsibilities Provide responsive, first-level technical support for desktops, laptops, mobile devices, printers, and software, both onsite and remotely. Manage and prioritize incoming support requests via Zendesk ticket queue, email, phone, and other communication channels. Set up new user accounts and email addresses, configure Outlook desktop, and perform password resets. Assist users with Multi-Factor Authentication (MFA) setup and troubleshooting. Perform onboarding and offboarding tasks, including equipment setup, software configuration, and access provisioning or deprovisioning. Install and uninstall software applications as needed based on department requirements. Troubleshoot and resolve hardware, con…