Pharmacy Guide

Job Description A bit about this role: Our Pharmacy Guide team helps members overcome barriers to staying on their medications and accessing the care and support they need. This is a fast-paced, high-volume member outreach role , with most of the day spent on outbound phone calls via an autodialer. You'll build trust quickly, understand what's behind a member's needs or hesitation, solve problems, and connect members to pharmacy, financial assistance, and care support programs. Successful Pharmacy Guides are empathetic, curious, persuasive without being pushy, and strong problem solvers . They don't rely solely on scripts—they listen closely, adapt their approach to each member, and are comfortable working toward measurable performance goals in an evolving environment. Responsibilities and impact will include: Manage high-volume outbound phone calls via an autodialer to engage members in medication adherence and health support programs Build trust quickly by asking thoughtful questions and identifying underlying barriers to care. Use active listening and personalized communication to work through member hesitation and respectfully influence members toward actions that may improve …