Entry Level Customer Service

About Us We are the world's only 100% union-label supplemental benefits provider, proudly serving more than 40,000 unions and associations internationally. For over 60 years, we have helped hardworking families access supplemental and permanent benefit programs designed to provide long-term financial protection and peace of mind. Position Overview We are seeking motivated, service-focused individuals to join our remote team. In this role, you'll connect with union members who have requested information, explain available benefit options, and guide them through a simple enrollment process. Key Responsibilities Handle inbound and outbound calls with prospective clients Schedule and confirm virtual appointments Deliver benefits presentations through video meetings Explain available programs and coverage options clearly Assist with applications and required documentation Maintain accurate client records and follow service standards Participate in ongoing training, coaching, and leadership development What We're Looking For Strong verbal communication and interpersonal skills Positive attitude, professionalism, and willingness to learn Customer service or sales experience is an asset, …