Lead AI Solutions Architect, Customer Success

Be the one building AI-powered experiences where they matter most. At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Mission: Design and lead the implementation of AI-powered customer experience solutions that achieve business outcomes while ensuring technical excellence, scalability, security, and operational readiness. Our Professional Services organization is where AI strategy meets delivery. We are a globally distributed team of consultants, architects, and researchers united by a single purpose: helping enterprise customers realize the transformative potential of AI-powered customer experience — not in theory, but in production. We operate across continents and time zones, bringing together deep technical expertise, design thinking, and indus…