Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan)

Job Purpose: The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team’s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience. Key Responsibilities: SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s Lead Management & Drop-off Handling (New Acquisition) Managing NSTP Scenarios Assisted client onboarding Client Servicing & Complaints Handling Cross-Sell (within 3 Months on Books) Portfolio Management Knowledge, Skills & Qualification: • Strong sales knowledge & market trends/investments/ Financial Market Knowledge. • Strong Interpersonal skills and cultural sensitivity • Relationship Management & Networking skills. Extrovert/Amiable personality • At least 5-7 years’ experi…