Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

7.50 per hour Employment Type: Full time Shift Information: 40 hours per week Job Summary: We’re hiring a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish), where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service support in a fast-paced call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals. Key Responsibilities: Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures. Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls. Provides clear and concise information regarding member eligibility, along with assisting callers with …