Contact Center Transformation Consulting Analyst – Amazon Connect | Manila

Job Details:You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Analyst / Consultant 2 – 9 years of experience Engage with clients to conduct requirement workshops, analyze business processes, and translate needs into technical and functional designs. Contribute to the design, configuration, and implementation of Amazon Connect–based contact center solutions across industries. Design and implement contact flows, IVR logic, routing, and automation frameworks using Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch. Integrate Amazon Connect with enterprise systems such as Salesforce, ServiceNow, and chatbot/AI platforms through APIs or middleware. Collaborate with solution architects and functional leads to define architecture blueprints, documentation, and implementation roadmaps. Develop and present proofs of concept, demos, and accelerators to demonstrate value and differentiation in client engagements. Support cloud transformation and journey-to-cloud initiatives for large contact center modernization programs. Contribute to practice development b…