Contact Centre Manager (Customer Service) - Mandarin

Qualifications Requirements: Bachelor’s degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, including managing managers, and a strong desire to develop team members Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment Excellent written and verbal communication skills Preferred Requirements: Having high cultural awareness of politica…