Client Success Manager (US Staffing)

Job Expectations: Position Type: Experienced - Individual Contributor Employment Type: Full-Time; Permanent (Direct Hire) Work Setup & Location: Fully Remote - Philippines Work Schedule: Weekdays; US Shift Industry: Business Services (Offshore Staffing & Accounting) About the Job: We are looking for a Client Success Manager to join the client's team and support client relationships and successful service delivery for US-based clients. In this role, you will manage the client journey from onboarding and integration to ongoing account management, monitor performance, address concerns, and coordinate with internal teams to ensure client requirements are met. You will serve as the main point of contact for clients and help build strong, long-term relationships through clear communication and proactive support. Key Responsibilities: Conduct initial discovery calls to understand client needs and requirements. Prepare sales documents, proposals, and other client materials. Manage the client journey from placement and onboarding through successful integration. Serve as the main point of contact for client concerns, requests, and follow-ups. Set success metrics and monitor client and team …