Portfolio Manager, Commercial Servicing

The Portfolio Manager, Commercial Servicing will provide oversight for the performance of an assigned portfolio of commercial real estate loans. This is an individual contributor role that reports to a Supervisor/Manager and will work hand-in-hand with a team of Portfolio Analysts / Associates and various internal business units. The Portfolio Manager will serve as the elevated point of contact for the borrower and the assigned investor(s), provide oversight of an assigned portfolio, facilitate borrower requests, and manage delinquency resolution. This position requires the ability to perform customer relationship functions, respond to investor requests, review loan documents, compliance, quality control, and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing. This is a customer-facing position, and all interactions must be handled with a high degree of professionalism, courteous customer service, and promptness. Agents in this role are required to adhere to investor servicing guidelines, internal policies and procedures. Job Functions and Responsibilities Customer Service: Maintain frequent contact with borrowers and/or third-party represen…