XTN-28A4286 | BILLING & COLLECTIONS MANAGER

We are seeking a Billing & Collections Manager to own and lead the billing and collections function for our growing litigation practice, including the monthly billing cycle, collections, retainers, and the processes and reporting behind them. Our clients are often navigating one of the most stressful financial periods of their lives, and how we bill and collect is part of how we care for them. This role calls for someone who combines rigorous billing management with genuine empathy, a person who keeps receivables healthy through relationships, clear communication, and follow-through rather than pressure. In this role, you will: Own the firm's end-to-end monthly billing cycle, from pre-bill preparation and review through invoice delivery. Serve as the primary point of contact for client billing inquiries, payment arrangements, and account follow-up. Manage accounts receivable and lead collections through respectful, empathetic client conversations. Oversee retainer replenishments and trust-to-general transfers in coordination with the firm's lawyers and clerks. Design, improve, and document the firm's billing processes as the practice grows. Maintain confidentiality while handling …