ROI Account Manager

Overview The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead. Responsibilities Act as a main contact for communicating and collaborating with assigned accounts Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc. Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested. Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests. Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation Following and performing workflows specific to assigned accounts Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures Updating and maintaining an accurate Account…