Senior Customer Service Representative

Senior Customer Service Representative Location: Costa Rica – Remote Employment Type: Full-Time Work Modality: Fully Remote Industry: Technology / Online Gaming English: Advanced / Fluent, written and spoken About the Role We are looking for a Senior Customer Service Representative to join our growing team and provide high-quality support to customers in a fast-paced online environment. The ideal candidate has strong customer service experience, excellent written and spoken English, sound judgment and the ability to resolve customer issues efficiently while following established procedures related to customer verification, compliance and security. This position requires strong attention to detail, problem-solving skills and the ability to work independently while collaborating with internal teams. Key Responsibilities Respond to customer inquiries primarily through email, providing accurate, professional and timely assistance. Handle customer issues and escalations while maintaining a high standard of customer experience. Perform and support KYC and customer verification processes in accordance with internal requirements. Review customer information and documentation while identif…