Service Delivery Manager

Service DeliveryManager Remote - United States About the Role The Service Delivery Manager is responsible for coordinating the delivery of Blackboard Application Administration services to customers. This person must befocused on customer service, work well in teams,be able toidentify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed. Responsibilities Serving as the primary customer contact relative to service delivery needs and management Understanding customer objectives then setting and managing expectations relative to service delivery and actions required to meet objectives Facilitating and coordinating communication between various customer stakeholders Facilitating and coordinating communication between customer stakeholders and variousBlackboarddepartments as needed Providing day-to-day Blackboard system GUI administration tasks such as: Create and Manage Users, Roles, and Privileges Create and Manage Courses, Catalogs, and Terms Create and Manage Enrollments Manage System-wide Tools and Utilities such as: Tool Settings My Blackboard Settings Achievements Enterprise Surveys Notification Management Bu…