Data Analyst

We Could Use Someone Like You in Our Crew. Job Title: Data Analyst Overview: We are seeking a dedicated Data Analyst focused on the reporting and analytics side of operations. In this role, data tells a story—we are looking for someone who doesn't just deliver numbers, but uncovers deep daily insights and provides actionable suggestions to drive informed decision-making. You will drill into core issues, help with forecasting, and deliver timely analysis to ensure critical operational opportunities and risks are never overlooked. What You’ll Do Daily Reporting & Analysis: Produce daily reports, dashboards, and ongoing insights that go beyond baseline figures to highlight trends, risks, and opportunities. KPI & SLA Monitoring: Maintain vigilant KPI and SLA watching to safeguard productivity, accuracy, and operational consistency. Forecasting & Capacity Planning: Build robust forecasting models and capacity insights to support strategic staffing and operational planning. Staffing Heat Maps & WFM Integration: Develop staffing heat maps and leverage workforce management (WFM) principles to optimize coverage and resource allocation. Root Cause Analysis & Process Improvement: Apply a pro…