Senior Consultant, Process Optimization & Agentic Operations

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Section 1: Position Summary The Senior Consultant will combine consulting-based approaches, process optimization expertise, and operational experience to identify, implement, and sustain business improvements that drive measurable value. The role partners closely with business leaders to improve operational performance while helping prepare processes for future automation, AI enablement, and agentic operating models. The Senior Consultant will blend structured problem solving with hands-on execution to deliver measurable operational improvements through the following essential activities: diagnosing operational challenges, redesigning workflows, implementing pragmatic solutions, and ensuring that improvements translate into sustained business outcomes. Section 2: Job Functions, Essential Duties and Responsibilities Key Responsibilities Lead operational diagnostics to identify opportunities for efficiency, quality, capacity, customer experience, and risk reduction. Analyze…