Residential Solar Services Partner

Job Summary: As a Residential Solar (RS) Services Partner, you are a member of one of IGS’s fast-paced emerging businesses. A RS Service Specialist is responsible for a variety of operations-related tasks such as fostering relationships with service providers, collaborating with the Operations and Asset Management teams to resolve solar system maintenance issues, manage invoices for service work, and communicate with our solar customers. This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently. Primary Responsibilities: Coordinate scheduling for maintenance requests by collaborating with third party contractors, and IGS’s Customer Operations and Asset Management teams. Manage inbound communications from customers and contractors by providing excellent customer service, applying industry expertise, and following a ‘white glove’ approach when dealing with IGS Solar partners, stakeholders and customers. Manage a portfolio of cases from origination to closure; and all the steps in between. Manage a comprehensive suite of documentation as it relates to all site visits, maintenance requests, and other related activities. Collaborate …