Solutions Architect

We Could Use Someone Like You in Our Crew. Solutions Architect Where the problem isn't defined yet — you're the one who defines it. About ModSquad ModSquad ’s Solutions Engineering team partners with clients across industries to design, build, and run the technology that powers their operations. We work across the partner ecosystem — Zendesk, Zoom CX, Workato, Observe.ai, and others — and increasingly with agentic AI to build systems that fundamentally change how work gets done. The Job As a Solutions Architect, you operate at the intersection of strategy and implementation. You don't just design solutions — you shape how the team thinks about complex technical challenges, guide clients through decisions that will outlast any single engagement, and bring architectural clarity to the messiest problems. When an engagement is technically complex enough to require real design work before a single line of configuration is written, that's your territory. You'll work pre-sales, in delivery, and post-delivery. The thread throughout is that clients and teammates rely on you for the technical judgment others can't provide. What You'll Do Lead the design of complex, multi-system solutions — …