Staff Customer Success Manager

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the Role: As a Staff Customer Success Manager, you will set the standard of what great looks like in our CS organization. You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process, directly driving adoption, expansion, and risk mitigation. This role is strategic, requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value. What You'll Do: Drive Strategic Customer Success: Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes. Value realization: Take customers through a value-based engagement model, and gain a clear understanding of Kong’s impact on their business. Navigate Complex Organizations: Map customer organizations by building power and influence charts to identify key champions and decision-makers. Leverage Partner Ecosystems: Utilize partners to…