Service Delivery Director - PeopleSoft

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Delivery Director - PeopleSoft Service Delivery Director – PeopleSoft leads and manages the service delivery team for assigned accounts and is responsible and accountable for the end-to-end delivery of managed services for those accounts. The service delivery team will consist of PeopleSoft Functional, PeopleSoft Techno-functional, and PeopleSoft Developers. The Service Delivery Director will work closely with the Engagement Director and will jointly be responsible for customer satisfaction. This is a senior leadership role requiring regular interaction with the client's stakeholders, including functional and business leaders, to align service delivery with the client's strategic priorities. Responsibilities: Lead delivery of production support for a strategic account/s Lead the team that is responsible for resolving incidents, addressing service requests, and delivering other service items defined in the scope. Monitor the incident queue and oversee the prioritization and assignment of the incidents and service requests to…