Senior Customer Success Manager, Strategic Accounts

At Element451 , we’re transforming how colleges and universities engage, recruit, and enroll students with our AI-powered, all-in-one CRM and Admissions Marketing Platform (AMP)—a scalable, data-driven solution designed for modern higher education. As a Senior Customer Success Manager, Strategic Accounts, you will take ownership of large, complex institutional partnerships, ensuring high adoption, retention, and expansion. You’ll act as the primary point of contact for key strategic accounts, overseeing contract execution, implementation, and long-term customer success. If you have a proven track record in enterprise customer success, strategic account management, and consultative growth strategies, this is an opportunity to make a significant impact. If you are a strategic, results-driven leader with a passion for managing high-value customer relationships we want to hear from you! What you’ll do: Client Relationship Management : Foster strong relationships with clients and stakeholders as the primary point of contact, at both the school and state system level. Partner with the client's core team to identify and prioritize their key needs and objectives. Provide strategic consult…